Business Ethics or Measuring the Performance of Human Service Programs

Business Ethics (with Infotrac)

Author: William Shaw

Prepare for your career with BUSINESS ETHICS with InfoTrac®! Filled with examples and introductions, this philosophy text introduces you to important philosophical concepts and principles via a range of perspectives such as social, historical, philosophical, and personal. Case studies include recent business scandals, Battling Over Bottled Water, An Internet Parasite, One Nation Under Wal-Mart, and Free Speech or False Advertising Knowledge is reinforced through chapter summaries, illustrations, and suggested further readings.

Books about marketing: Accounts Payable and Sarbanes Oxley or Building a Career Development Program

Measuring the Performance of Human Service Programs, Vol. 71

Author: Peter M Kettner

Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators.

Booknews

Begins by describing how human service providers are turning to performance measurement in response to increasing pressure to demonstrate that their programs work. Then provides details on how to measure and assess programs, with special emphasis on the various types of outcome measures, such as numerical accounts, standardized measures, level of functioning scales, and client satisfaction. A case study applies the techniques to a residential treatment center. Paper edition (unseen), $17.95. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Table of Contents:

	Preface
1	Performance Measurement: The New Accountability	1
2	Performance Measurement: An Idea Whose Time Has Come	11
3	Social Problems, Human Service Programs, and Performance Measurement	20
4	Output Performance Measures	31
5	Quality Performance Measures	41
6	Outcome Performance Measures	50
7	Numeric Counts	62
8	Standardized Measures	71
9	Level of Functioning Scales	84
10	Client Satisfaction	96
11	Issues in Selecting, Collecting, Reporting, and Using Performance Measures	101
	Appendix A: New Beginnings Residential Treatment Center Case Study	111
	Appendix B: Answers to Exercises From New Beginnings Residential Treatment Center Case Study	118
	References	125
	Index	129
	About the Authors	139