Global Decisions Local Collisions or The World of Customer Service

Global Decisions, Local Collisions: Urban Life in the New World Order

Author: David C Ranney

The politics of the past must be rethought. They were designed for a world where the U.S. manufactured at home, and where portions of U.S.-based labor had traded social stability for high wages. In this thought-provoking work, David Ranney shows how our world has changed and offers a plan for remaking progressive politics to meet the crises brought about by what George H. W. Bush first termed "the new world order." Drawing from his experiences in Chicago politics, first as a factory worker and later as an activist and academic, Ranney shows how the increasing mobility of capital, the easy availability of credit, and changing government policies have reshaped the urban world where U.S. workers live their everyday lives. This is not the story of the interconnectedness of modern business, but rather the need for self-respecting people who bring home a weekly paycheck to see the common, global problems they face, and to work together to bring about meaningful change.

Table of Contents:

	Acknowledgments	vi
	Timeline	viii
1.	Introduction	1
2.	Philosophical Perspectives	13
3.	The Evolution of a New World Order	34
4.	Manufacturing Collapses in Chicago	71
5.	The New World Order and Local Government: Chicago Politics and Economic Development	91
6.	Where will Poor People Live?	122
7.	Jobs, Wages, and Trade in the New World Order	164
8.	Organizing to Combat the New World Order	198
9.	Implications and Directions	216
	Notes	235
	Index	255

Look this: Dirección de Coste:la Contabilidad & Control

The World of Customer Service

Author: Pattie Gibson Odgers

With global markets growing more than ever, it is a major challenge for organizations to attract and retain customers. This practical text is designed to teach exemplary customer service tactics that are used in private or public, domestic or international organizations. Reflecting current concepts and tips, this text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers.