Race on the Line or Medical Assisting Made Incredibly Easy Administrative Competencies

Race on the Line: Gender, Labor and Technology in the Bell System, 1880-1980

Author: Venus Green

Race on the Line is the first book to address the convergence of race, gender, and technology in the telephone industry. Venus Green -- a former Bell System employee and current labor historian -- presents a hundred-year history of telephone operators and their work processes, from the invention of the telephone in 1876 to the period immediately before the breakup of the American Telephone and Telegraph Company in 1984. Green shows how, as technology changed from a manual process to a computerized one, sexual and racial stereotypes enabled management to manipulate both the workers and the workplace.

More than a simple story of the impact of technology, Race on the Line combines oral history, personal experience, and archival research to weave a complicated history of how skill is constructed and how its meanings change within a rapidly expanding industry. Green discusses how women faced an environment where male union leaders displayed economic as well as gender biases and where racism served as a persistent system of division. Separated into chronological sections, the study moves from the early years when the Bell company gave both male and female workers opportunities to advance; to the era of the "white lady" image of the company, when African American women were excluded from the industry and feminist working-class consciousness among white women was consequently inhibited; to the computer era, a time when black women had waged a successful struggle to integrate the telephone operating system but faced technological displacement and unrewarding work.

Book about: The How To Grants Manual or Social Revolutions in the Modern World

Medical Assisting Made Incredibly Easy! Administrative Competencies

Author: Geri Kale Smith

Part of the new Medical Assisting Made Incredibly Easy series, this text presents the core administrative skills needed by medical assistants in a light-hearted, humorous, readable, extremely practical style that makes teaching and learning fun. A host character guides students through all the administrative skills needed to pass certification exams required by CAAHEP and ABHES. Boxes with eye-catching icons provide practical advice about legal concerns, workplace scenarios, professionalism, and study skills. More than 300 full-color illustrations enhance visual learning. A Study Guide and an online course are available as additional purchases. A free Instructor's Resource CD-ROM including PowerPoint slides and lecture notes is available from Lippincott Williams & Wilkins to instructors who adopt the text.

Table of Contents:

Preface User's Guide Reviewers

Part 1: GENERAL SKILLS
Chapter 1:Communications skills for Medical Assistants
Chapter 2: Law and Ethics for Medical Assistants
Chapter 3: Operational Functions
Operational Functions

Part 2: ADMINISTRATIVE SKILLS
Chapter 4: Managing Appointments and Schedules
Chapter 5: Documentation
Chapter 6: Managing Finances
Chapter 7: Medical Coding
Chapter 8: Health Insurance and Claims
Glossary Figure Credits Index